Palram – Canopia Stockholm 11x22 Patio Cover Kit - Gray Clear (HG9461)

Shipping

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ORDER CONFIRMATION

As soon as your order is placed, you will receive an order confirmation e-mail. This confirms your order has been received in our system and your credit card is authorized for purchase. As soon as we receive your order, we begin processing to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via e-mail to confirm if you'd like to keep your order or cancel for a full refund. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

ORDER SHIPMENT

Please reference your product page specific lead times. After shipment, items will arrive in 2-7 business days.

Some models made from the manufacturer Moduline Cabinets are custom made, and can take as long as 4-5 weeks to ship depending on the model and series. Please contact customer service before ordering if delivery time is a concern of yours.

Certain items due to high demand and low supply can only be placed on back order at specific times. Please contact customer service to hear about any items availability.

Please contact us for rush shipping rates and options. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at info@garagedepartment.com.

Large items that ship via freight (not UPS or Fedex) require a signature upon delivery. You will receive a call from the shipping company to arrange a time and day for delivery that works for you.

SHIPPING TO HAWAII, ALASKA & PUERTO RICO

We offer free shipping anywhere in the continental US. For Hawaii, Alaska, and Puerto Rico, extra charges may apply. One of our representatives will reach out to you for approval before shipping out your order.

PRODUCT QUALITY GUARANTEE

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt. If your item(s) do arrived damaged, please contact us immediately and send photos to info@garagedepartment.com . We will process an insurance claim on your behalf and happily work with you to resolve the issue and refund or replace your order.

CANCELLATIONS & REFUNDS

Generally, most of the items we carry can be returned within 30 days of receipt in new condition and unopened.

Returned products must be sent back with their original packaging and have all of the parts and components that they came with. Please contact the manufacturer for any warranty issues.

These select manufacturers we do not accept returns on: Sea Eagle, Moduline Cabinets

Please document (photograph) any damages upon receiving the item and report these damages to the delivery carrier if product was sent by LTL or freight (not by UPS, Fedex, USPS, etc).

Some items may be subject to a 20% restocking fee. Customer is responsible for return shipping and original shipping cost, even if the item was "free shipping". Any damages to products may void the return.

Returns must be accompanied with an RMA number. Please contact us in order to have one generated.

Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.

As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.

It is the customers' responsibility to confirm the product will comply with their state, county or city codes. If you will be receiving an inspection by a county or city inspector, please ask them what they require.

Price Match

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We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price then us within one month of your purchase date please let us know and we credit back the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within three months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Match Guarantee has the following restrictions:

Promotions such as rebates and buy one, get one free offers are not eligible We cannot price match items that are out of stock. The website can not be a discounter or auction website (ie; eBay, overstock, etc..) The competitor must be an Authorized Retailer of the item you have purchased The Price Match Guarantee includes will be calculated based on item price, sales tax, shipping charges Price Matches Do Not Apply For Exchange Orders Price Match Guarantee does not apply to Aleko Products

Split Payments

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Pay the way you want with our flexible split payment option. Now you can split the cost of your order between multiple payment methods, including credit/debit cards and bank transfer. It’s easy, secure, and ensures that you can complete your purchase with the payment method that works best for you. For split payment options, please reach out to our customer support team at info@garagedepartment.com